FAQs about inTandem

2. Who is inTandem designed for?

inTandem is built for organizations that work with large numbers of small businesses, such as telecom providers, financial institutions, marketing agencies, media companies, and publishers, SaaS providers, and small business associations. If your business serves the SMB market, inTandem is made for you.

3. What features are included in the inTandem platform for SMBs?

SMBs using inTandem get access to a suite of tools including CRM, online scheduling, payment collection and processing, client communication, marketing automation, document sharing, all powered by AI. As a modular platform, InTandem enables partners to build on top of its native functionality, and create bundles and packages to support their unique GTM.

4. Can I offer inTandem under my own brand?

Yes, inTandem is a fully white-labeled solution. You can leverage the platform to offer a solution with your brand, colors, and domain, making your company the face of a powerful, all-in-one business management solution.

5. How do I leverage inTandem to increase revenue?

Partners can leverage inTandem to develop new revenue sources and increase margins. When launching a SaaS solution built on the InTandem platform, partners have full freedom to define their own pricing tiers, and monetize by selling monthly and annual subscriptions. In addition to subscription sales, partners can sell add-ons and extensions such as integrated apps, additional seats, and quotas. Partners also enjoy a cut of the processing fees collected via the platform’s online billing functionality.
The platforms also support in-product discoverability, upsell, and cross-sell flows, enabling partners to target relevant segments and recommend the right product to the right user at the best time.

6. What does the inTandem onboarding process look like for new partners?

inTandem is built to enable partners to easily customize their solution, and take it to market fast. Our professional team of experts, boasting 15 years of experience in building successful partnerships, will work with you every step of the way: from helping you define your product requirements and possible integrations, guiding and supporting you through any needed development (or performing it on your behalf), advising on pricing and Go To Market, and training your sales teams. Our support goes beyond the launch: our partner success experts will work with your team continuously to share updates, provide support, and collaborate to achieve your business goals.

7. What kind of support and training will my company receive?

inTandem provides professional services including onboarding, technical support, custom development, staff training, marketing enablement, and ongoing success coaching. Whether you’re self-managed or using a fully managed plan, expert support is built-in.

8. How does inTandem integrate with our existing systems?

inTandem offers open APIs and detailed documentation to help you connect the platform with your CRM, billing, or other internal systems. Visit our developer hub to explore documentation, and learn about the integration support available for custom use cases.

9. What is BizAI and how does it help SMBs?

BizAI is inTandem’s built-in AI assistant for small businesses. It helps users save time by automating time-consuming tasks and win more business by providing real-time recommendations for the next best action. BizAI is integrated into the platform and seamlessly blends into the user’s daily tasks, providing a layer of value and serving as a helpful companion. BizAI will customize its assistance and continue to learn and adapt according to the user’s feedback and guidance.

10. What results can I expect from offering inTandem to my clients?

Partners have reported up to 67% growth in new SMB business and a 29% increase in average revenue per client (ARPU). inTandem helps reduce churn, boost customer retention, and unlock new upsell opportunities across your SMB base.

11. How flexible is the platform in terms of packaging and pricing?

You have full control over how you package and price inTandem. Choose the modules you want to include, create tiered plans, and decide how much to charge or offer a freemium model as a foot in the door to attract more users.

12. Is inTandem secure and compliant with regulations?

Yes. The platform meets top industry standards for data protection and privacy, including HIPAA, GDPR compliance and bank-grade security. All client data is securely stored and encrypted.

13. Can we customize the platform’s features or add our own integrations?

Absolutely. inTandem offers and supports open API access and detailed documentation, enabling partners to connect any application, custom branding, and integration with your current offerings. You can also extend the platform with your own apps or connect third-party services as needed.

14. How do I get started with inTandem?

You can schedule a demo through the inTandem website. After that, you’ll work with a dedicated partnerships team to explore the best-fit program, customize your platform, and begin onboarding. You can go live in just a few weeks.

15. How is inTandem different from building our own SMB platform?

Building your own SMB solution from scratch is costly, time-consuming, and resource-intensive. inTandem lets you launch a fully developed, proven business management platform under your brand in weeks—not years—so you can focus on your clients, not development.

16. What industries does inTandem serve best?

inTandem is ideal for any organization serving service-based SMBs (such as home services, health, beauty, wellness, consultants, etc.) including marketing agencies, banks, telecoms, software providers, insurance firms, and local media.

17. What makes inTandem’s AI different from other platforms?

Unlike generic AI tools, inTandem’s AI (BizAI) is built specifically for small business workflows. It uses business-specific data, along with industry benchmarks and best practices to understand client interactions, fill in CRM data, generate replies, and help SMBs act faster all within a secure, branded environment managed by you.

18. Can inTandem help us reduce SMB customer churn?

Yes. By offering tools your clients actually use daily, like scheduling, invoicing, messaging, and marketing, you become essential to their operations. Partners using inTandem report significantly lower churn and stronger customer retention. Read our case studies.

19. Is inTandem multilingual and suitable for international markets?

Yes. inTandem supports 11 languages and currencies, with the option of adding more if needed, making it ideal for international deployments. Whether you’re operating in North America, Europe, LATAM, or APAC, you can tailor the platform to local needs and regulations.

20. How long does it take to launch inTandem as a partner?

Most partners go live within 4–8 weeks, depending on the complexity of branding and integrations. Our team handles onboarding, training, and go-to-market planning to ensure a smooth rollout to your SMB customers.

21. How customizable is the inTandem user experience?

You can customize the branding, color scheme, domain, user interface texts, product packaging, and pricing. You also decide which features to offer based on your market and client needs.

22. How does inTandem help us increase ARPU from our SMB base?

inTandem unlocks new monetization layers: recurring subscription revenue, upsells on services, and higher product engagement. Many partners report 20–30% increases in average revenue per SMB client.

23. Do we need a technical team to manage inTandem?

No. While technical teams can leverage APIs for deep integrations, the platform is designed to be easy to deploy and manage with minimal IT resources. We handle most of the heavy lifting for you.

24. Can we offer inTandem alongside our current SMB products?

Absolutely. inTandem is built to complement your existing offerings. Whether you’re selling digital ads, SaaS, connectivity, or financial services, it helps you deepen relationships and provide more value.

25. What kind of reporting or analytics does inTandem offer partners?

You’ll get access to a full partner dashboard with insights on adoption, engagement, revenue, and user behavior. This helps you optimize campaigns, identify upsell opportunities, and track performance in real time. In addition, partners receive an Operator’s Portal where they can manage and track their users’ accounts and get valuable insights about their clients so they can better tailor their offerings and take advantage of contextual upsell opportunities.

26. What does the inTandem team provide to help us sell?

Our team equips you with white-labeled marketing assets (such as videos), sales enablement materials, client onboarding journeys, and strategic support to ensure a successful market launch. We also offer partners fully-managed services as an extension of their team, expertly assisting their end clients’ with sales, customer success, and support.

27. Is there a minimum number of SMBs required to partner with inTandem?

We typically work with organizations that serve 1,000+ SMB clients or have plans to scale quickly. If your reach is smaller, we have a dedicated program where you can earn commissions without managing the platform directly.

28. How do I schedule a demo or partnership consultation?

Visit intandem.vcita.com and click “Let’s Talk” or “Book a Demo”. Our partnership specialists will reach out to learn more about your business and show you how inTandem can support your SMB strategy.