If you’ve been following our journey, you’d know that towards the end of 2023, we launched BizAI, an AI-powered business consultant designed to empower SMBs with business advice that helps them overcome their challenges and unlock growth. From providing strategic advice on pricing to generating compelling marketing content, BizAI was there to ensure small business owners weren’t left feeling alone and, as one of our BizAI users claimed: “It confirms the moves I’m making are correct.”
Under the hood, BizAI leveraged business-specific data found on the SMB’s account, combined with global data on benchmarks and best practices, and paired with peer benchmarks reflecting over 150K SMBs using the inTandem platform.
In 2025, AI is evolving right before our eyes, and, as a company that’s focused on improving the operations of small businesses by way of partnerships with visionary companies who share the same goal, we’re taking BizAI even further.
I’d like to introduce you to the next generation of BizAI – now equipped with Agentic AI capabilities. If we thought BizAI before added great value to SMBs, this new feature will reshape the relationship small businesses have with AI and pave the way for accelerated adoption, stronger trust, and effortless value.
BizAI & SMBs: What we’ve learned so far
Before we take a look at the new BizAI, let’s examine the impact it’s had on the small businesses using it since its launch in early 2024.
The appetite for AI among the small business market seems to be growing. Not only did a recent survey of ours indicate that 39% of SMBs intend to start implementing AI in their business in the next year, but BizAI’s adoption increased by +225% year-over-year.
What’s more is that 85% of users deemed BizAI extremely useful for their business. Carla Stover, President & CEO of Royal Mystic LLC said, “It’s like I have a personal assistant who knows everything. I feel so blessed to have it.”
BizAI users find it so useful that 90% of them who use it to generate content, copy the content and use it in their business. This is evidence that BizAI is directly enhancing their businesses and empowering them to grow.
We also know that users who had a positive experience were quick to come back for more. Forty three percent of SMBs who used BizAI, leveraged this smart business consultant again within a week of their first visit.
The new BizAI: Bringing Agentic AI to SMBs
BizAI’s new Agentic AI-powered technology is embedded within our platform, working seamlessly within the SMBs’ workday instead of disrupting it. It’s an autonomous agent that acts on behalf of the small business to answer client inquiries, prepare estimates, and propose times for meetings. Users don’t have to “turn it on” or seek it out, it works in the background, appearing when SMBs need it most.
In order to maintain the small business owner’s control over the entire process, we’ve added a layer of validation, where the small business owner approves all of BizAI’s actions before they are executed. This enables the SMB to ease into automation and adopt AI at their pace, gaining their trust, balancing autonomy and control, and maintaining transparency throughout the process.
If you know SMBs, you know that this powerful agent has the ability to convert hours of admin work into seconds of review and approval. As trust in AI builds, we believe SMBs will feel confident enough to automate the entire process and save even more time.
We wanted to build BizAI in a way that allows it to continuously learn and get better at its job. The new BizAI cano accept feedback and guidance from users, adjust itself, and learn from the feedback so that it can reduce unnecessary back and forth in the future and streamline actions.
Why Agentic AI for SMBs?
Small businesses are constantly juggling priorities: managing operations, engaging customers, and driving growth. All with limited time and resources. Where GenAI has helped alleviate many of these challenges, it still requires a lot of human input via detailed prompts and back and forth. Agentic AI takes action on behalf of the SMB, executing tasks, optimizing workflows, and proactively assisting in driving outcomes.
For small businesses this means:
- Reduced workload & increased efficiency – Instead of suggesting what to do, Agentic AI handles the tasks for the SMB owner. Whether it’s responding to customer inquiries, scheduling follow-ups, or sending estimates, it leaves time for the SMB owner to focus on what matters most.
- Proactive operations – Agentic AI seeks and identifies actions that need to be taken and suggests them proactively to the business owner, keeping them abreast of what’s going on in their business and getting them closer to achieving their goals.
- Enhanced customer experience – SMBs’ clients expect a level of personalization that Agentic AI can easily achieve. It enables tailored interactions at scale, customizing messages and strengthening relationships between SMBs and their clients.
Why bring Agentic AI to your SMBs?
Adopting Agentic AI isn’t just a win for small businesses, it’s a strategic move for the organizations like you that serve them. Here’s why adding Agentic AI to your SMB offering is a crucial step to fortifying your relationship with this market segment:
Help SMBs work smarter & faster
Empower your SMB clients to make the most of this exciting technology and supercharge their workdays with enhanced productivity. When your SMBs are spending less time on tedious time-consuming admin tasks, they are free to focus on what matters the most – serving their clients and seeking growth opportunities.
Offer the newest and most advanced tech
Agentic AI is the next generation of AI technology. By introducing it now, you are not only ensuring your SMBs aren’t left behind, you’re also setting yourself up for long-term success. As AI evolves so rapidly, getting “with it” is no longer “nice to have”, it’s critical to keeping your solution current and relevant.
Increase stickiness and engagement with your solution
By integrating Agentic AI capabilities into your offering, you increase the value your solution brings on a daily basis, making it an indispensable part of your clients’ business operations. The more they rely on your platform to manage their business, the less likely they are to switch to competitors, driving consistent engagement and securing long-term customer loyalty.
How can you get started?
At this point, you’re probably ready to jump right into adding Agentic AI into your SMB offering, and we’ve got just the right approach for you that doesn’t involve either the intensive resources of in-house development, or the lack of control of outsourcing.
Partnering with SMB experts like inTandem that deliver proven AI solutions to SMBs is a great way to leverage technology and expertise and bring it to your small business clients. Our BizAI solution is ready to be adapted to your clients’ needs and branded with your logo and branding.
Furthermore, because we are built as a platform, our partners are able to leverage our APIs to create their own AI agents that serve their SMBs in a way that suits them. For example: marketing agencies can create an agent that manages campaigns or creates content, etc. Telcos can introduce a smart receptionist agent to their SMBs.The possibilities are endless – for both sides of the coin, and we couldn’t be more excited about it.
Be the Agentic AI change for your SMBs
BizAI’s new Agentic AI capabilities are set to make serious waves in how small businesses operate. Allowing them to leverage the power of AI while balancing automation and control will undoubtedly save them precious time and improve their workdays, making them far more efficient and productive.
Any organization that will hop on this wave will establish itself as a leader and trusted partner to SMBs, future-proofing their business and strengthening their brand presence within this market.
With the evolution of AI happening so rapidly, the time to act is now, and with expert partners. inTandem prides itself on its over 15 years of experience and knowledge in building SMB solutions via strategic partnerships with companies that are set on propelling SMB growth through digital innovation. To learn more about the inTandem partnership program and how you can implement BizAI into your SMB offering, click here.
